Six core initiatives keeping gaming safe on the 9x99 platform
Set your own daily, weekly, or monthly spending limits. 9x99's Responsible Gaming tools put that control in your hands — no pressure.
Decide how long you will play before you start. Enable the session timer and take advantage of automatic breaks when your time is up.
9x99 is strictly for players aged 18 and above. Every account's age is verified through a rigorous KYC process.
You can close your account anytime for a break — from 24 hours to permanently. This is the most effective step you can take for responsible gaming.
Our support team is always on hand for any issue. Reach out via live chat for fast assistance.
Your session will automatically end once your losses reach a set amount. Protect yourself from financial harm.
Many people think responsible gaming simply means playing less. But it goes deeper than that. At 9x99, responsible gaming means staying in control of your own choices and willpower — understanding that gaming is entertainment, not a way to earn money.
The core principles of responsible gaming are:
At 9x99, we believe gaming is only truly enjoyable when it has a positive place in your life. We believe that building responsible gaming habits means more fun in the long run.
Research shows that players who follow responsible gaming practices enjoy gaming far more and are less likely to run into financial difficulties.
The most effective way to game responsibly on 9x99 is to set your limits in advance. Once logged in, you can easily configure them from Account Settings.
Limits you control yourself with 9x99's Responsible Gaming tools
Maximum deposit amount per day, week, or month.
Play automatically stops after a set loss amount.
Set a limit on how long you can play in a single session.
The maximum amount you can place on each bet.
Take a break for anywhere between 24 hours and 30 days.
Keep your account closed for anywhere from 6 months to permanently.
A pop-up reminder will appear after a set period of time.
View detailed monthly reports of your gaming activity and spending.
Reducing a limit takes effect immediately. However, requests to increase a limit will only take effect after 24 hours — this is part of 9x99's Responsible Gaming policy.
Answer the following questions honestly. If most of your answers are "yes", it may be time to seek support through 9x99's Responsible Gaming tools.
Have you used money set aside for essentials (food, bills) to fund gaming?
Have you placed larger bets to try to recover lost money, only to lose even more?
Have you tried to stop gaming but couldn't, or kept coming back?
Have you lied to or hidden your gaming activity from family or friends?
Do you feel restless, irritable, or angry when you are not playing?
Does gaming feel more important to you than work, family, or sleep?
If more than three questions are answered "Yes", please contact our support team or activate self-exclusion.
The chart below shows the potential risk levels of gaming addiction based on different behavioral patterns.
9x99's Responsible Gaming AI system automatically detects risky behaviour and alerts users. Where necessary, accounts may be temporarily suspended.
The following organisations can help with gaming addiction:
Self-exclusion is one of the most effective Responsible Gaming tools on 9x99. You can activate it at any time to give yourself a break.
Click the profile icon and select the "Responsible Gaming" option.
6 months, 1 year, 5 years, or permanently — whichever feels right for you.
Your experience helps us improve our platform.
Your account will be deactivated as soon as the request is submitted.
To reactivate your account after the set period ends, please contact support.
Any attempt to open a new account during self-exclusion will be detected and blocked. 9x99 is fully committed to responsible gaming.
If you notice a problem, it's important to act quickly. Follow the steps below.
Be honest with yourself. Admitting there is a problem is the first and hardest step.
Activate self-exclusion immediately or set a cooling-off period.
Talk to someone you trust. Having support makes it far easier than facing it alone.
Speak with a mental health professional or counselor. It is not a sign of weakness.
If losses have occurred, put together a realistic recovery plan.
Answers to the most frequently asked questions from 9x99 users