The security of your personal information at 9x99 is our top priority. Read this Privacy Policy to understand what data we collect, why we collect it, and how we keep it safe.
The key pillars of the 9x99 Privacy Policy at a glance
All your personal and financial information is protected with 256-bit SSL encryption. Security is ensured at every stage, from data transfer through to storage.
9x99 never sells your personal information to third parties. Your data is used solely for service improvement and legal compliance purposes.
You can view, correct, or request deletion of your data at any time. Ensuring you have full control over your data is our responsibility.
All data is stored on secure servers in compliance with international security standards. Regular security audits and penetration testing are conducted.
We clearly disclose which cookies we use and why. Cookies other than essential ones are not used without your consent.
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time. We respect your preferences.
This Privacy Policy applies to all services, websites, and mobile applications on the 9x99 platform. Please read it carefully before using the platform.
9x99 is an internationally standards-compliant online gaming platform serving users in Bangladesh and beyond. We believe that every user's privacy is a fundamental right, and that belief is the foundation of our Privacy Policy.
In this document, we clearly explain what information is collected under the 9x99 Privacy Policy, how it is used, who it may be shared with, and what rights you have over your data. We understand that many people have concerns about protecting personal information online — which is why we have made every effort to explain everything in plain, easy-to-understand terms.
By registering on or using 9x99, you are considered to have accepted this Privacy Policy. If you have any questions about any part of this policy, please reach out to our support team.
Under the 9x99 Privacy Policy, we collect two types of information — what you provide directly and what is collected automatically.
What you provide directly:
Automatically Collected:
Under the 9x99 Privacy Policy, information is collected in the following ways:
Under the 9x99 Privacy Policy, your information is used for the following purposes:
| Purpose | Description | Legal basis |
|---|---|---|
| Account management | Registration, Login & Profile Updates | Contract Compliance |
| Identity Verification | KYC process and age verification | Legal obligations |
| Payment Processing | Deposits, Withdrawals & Transactions | Contract Compliance |
| Security | Fraud & Abuse Prevention | Legitimate Interest |
| Customer Support | Support ticket and complaint resolution | Contract Compliance |
| Promotions | Bonus Offers & Personalized Messages | Consent |
| Analytics | Platform Development & User Experience Improvement | Legitimate Interest |
| Legal compliance | Regulatory Reporting | Legal obligations |
Under the 9x99 Privacy Policy, we use several types of cookies. Cookies are small files stored in your browser that help enhance your browsing experience.
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.
To protect your data under the 9x99 Privacy Policy, we follow the highest industry standards:
If a security breach is suspected, we make every effort to notify affected users within 72 hours and take immediate preventive action.
Under the 9x99 Privacy Policy, retention periods vary depending on the type of data:
After the retention period, data is securely deleted or anonymized. Retention periods may be extended where required by legal obligations.
Under the 9x99 Privacy Policy, you have the following rights over your personal data:
Your rights under the 9x99 Privacy Policy
You may request to view any information we hold about you. We will respond within 30 days.
You may request corrections to any inaccurate or incomplete information. This can be done directly from your profile settings.
You may request that your data be deleted, provided there are no legal obligations requiring its retention.
You may request that we restrict the processing of your data under certain circumstances.
You can download your data in a standard format or transfer it to another platform.
You may object to your information being used for marketing or profiling purposes.
To exercise these rights, email us at [email protected] or contact us via the platform's live chat. We will respond to your request within 30 days.
9x99 is a responsible gaming platform. We do not collect or process personal data from anyone under the age of 18. Age is verified at registration and confirmed through our KYC process.
If a minor has registered by mistake, the account will be closed and all associated data permanently deleted. If a parent or legal guardian becomes aware of this, please contact us immediately.
If you suspect anyone under the age of 18 is using the platform, please notify us immediately at [email protected]. We will take prompt action.
The 9x99 Privacy Policy may be updated from time to time. For any significant changes, we will:
Continued use of the platform after a revised policy is published will be considered acceptance of the new terms. If you do not agree to the updated policy, you have the option to close your account.
If you have any questions, concerns, or complaints about the 9x99 Privacy Policy, please get in touch with us:
For data protection concerns, you may also contact the relevant regulatory authority. For general inquiries, visit our FAQ Page View.